QUALITY POLICY
As Nursa Consulting, we aim to provide our clients with reliable, fast, and effective solutions by maintaining the highest level of quality in our consulting and advisory services. In line with this, our fundamental principle is to fully comply with the requirements of the ISO 9001 Quality Management System, enhance customer satisfaction, and adopt a continuous improvement mindset.
Core Principles of Our Quality Policy
Customer Satisfaction
Fully meet the expectations and needs of our customers by delivering high-quality and timely services.
Continuously improve our services by taking customer feedback into account.
Analyze the reasons for employee turnover and develop corrective and preventive actions.
Promote gender equality practices and share our policies on this matter with our employees.
Continuous Development and Improvement
Enhance the competencies of our employees through ongoing training and development.
Periodically review our service processes to make them more efficient.
Keep up with technological advancements to improve our service quality.
Encourage employee participation in training and development programs to support their professional growth.
Ethical Values and Professionalism
Provide consulting services with integrity, transparency, and confidentiality.
Fully comply with legal regulations, national, and international standards.
Provide awareness training on occupational health and safety, human rights, and anti-discrimination.
Establish an effective complaint mechanism for all forms of violence and ensure the protection of employee rights.
Effective Risk Management and Process Control
Identify potential risks in our business processes in advance and develop proactive solutions.
Measure and improve process performance in line with quality objectives.
Continuously evaluate and balance employee workload and working conditions.
Adopt an equitable approach to flexible, remote, and part-time work practices.
Efficiency and Innovation
Develop systems and methods to increase efficiency.
Differentiate ourselves by offering innovative solutions in the consulting industry.
Support employees' rights to organize and advocate, ensuring fairness and equality in the workplace.
Ensure equal opportunities in promotion and reward processes and support employee development.
Social Responsibility and Collaboration
Collaborate with public institutions, non-governmental organizations, and universities to support women's empowerment and social equality projects.
Adhere to gender equality principles in supply chain management.
Strictly comply with occupational health and safety rules to provide a healthy and safe working environment for our employees.
As Nursa Consulting, we are committed to continuously improving our quality management system and fostering a culture of quality awareness among all our employees to achieve sustainable success.
General Manager